Client Care Coordinator - Remote (Work From Home)

Are you passionate about delivering exceptional customer service and thriving in a dynamic, remote work environment? FUJIFILM MicroChannel is seeking a dedicated Client Care Coordinator to join our growing team and play a pivotal role in enhancing client satisfaction. As a Client Care Coordinator, you will be the voice of our company, ensuring that every client interaction is seamless, efficient, and memorable. Located in the vibrant city of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, you will have the opportunity to work from home while contributing to a company that values innovation and excellence.

In this role, you will handle a wide range of client inquiries, from product information to troubleshooting, ensuring that our clients receive timely and accurate responses. You will also be responsible for managing our client database, tracking client interactions, and providing regular reports to the management team. This is a fantastic opportunity to grow your career in a supportive and forward-thinking environment.

📋 Tanggung Jawab Pekerjaan

• Handle client inquiries via email, phone, and chat, providing accurate and timely information.
• Manage and update client databases using CRM tools like Salesforce or HubSpot.
• Track and monitor client interactions to ensure high levels of satisfaction.
• Assist in the resolution of client complaints and escalate issues as necessary.
• Provide regular reports on client interactions and satisfaction levels to the management team.
• Collaborate with the sales and marketing teams to ensure a seamless client experience.
• Participate in team meetings and contribute to the development of client care strategies.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM tools like Salesforce or HubSpot.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Familiarity with Indonesian language and culture.
• Willingness to work in a remote environment.

🛠️ Keahlian

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