IT Helpdesk Staff

Join Matahari Putra Prima's dynamic IT team as an IT Helpdesk Staff and become the backbone of our technical operations! This critical role offers the opportunity to provide essential technical support to our retail organization, ensuring seamless IT infrastructure across multiple locations. You'll be the first point of contact for our employees and customers, troubleshooting technical issues, and maintaining high levels of service and satisfaction.

Matahari Putra Prima is a leading retail company in Indonesia, known for its commitment to quality and customer service. With multiple locations across Jakarta, this role offers a unique opportunity to work in a fast-paced, diverse environment. As an IT Helpdesk Staff, you'll use industry-standard tools like ServiceNow, Jira, and Microsoft Office to manage and resolve IT issues efficiently.

Daily, you'll handle a wide range of technical issues, from software and hardware problems to network connectivity issues. You'll also be responsible for providing training and guidance to employees on basic IT skills, ensuring everyone can operate smoothly in our digital environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees and customers, resolving hardware, software, and network issues.
• Manage and document IT incidents using ServiceNow and Jira, ensuring timely resolution and follow-up.
• Install, configure, and maintain IT equipment and software across multiple retail locations.
• Assist in the setup and configuration of new IT systems and equipment.
• Monitor and maintain network performance, ensuring reliable connectivity for all users.
• Provide training and guidance to employees on basic IT skills and best practices.
• Collaborate with the IT team to implement and maintain IT policies and procedures.
• Ensure compliance with IT security policies and best practices.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in IT support or a related field.
• Proficient in using ServiceNow and Jira for IT service management.
• Familiarity with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Knowledge of basic networking concepts and troubleshooting techniques.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to work shifts, including weekends and holidays, as required.
• Valid IT support certification (e.g., CompTIA A+, CompTIA ITF+, or equivalent) is a plus.

🛠️ Keahlian

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